Webshop

Webshop allows your customers to easily place orders online.

The webshop works on all channels. No matter if your customers use Messenger, SMS, WhatsApp, Telegram… they can buy from your business.

Setting up a webshop is very easy. Go to Tools > Ecommerce and add your products. After that, follow the instructions below.

To let your customers access your web shop, use the system field {{shop_link}} as a button URL for channels that support buttons like Messenger or Telegram.

For channels that don’t support buttons like SMS or WhatsApp, you can use the {{shop_link}} inside a text block like the image below.

We provide many ways to display your products on the webshop. You can go to Ecommerce > Settings

Under General, you can change the web shop product view.

**List View**

**List without Image**

**Card View**

**Image (Square) view**

{{shop_link}}&t=CATEGORY_ID

To get a category ID, go to the list of categories, click the 3 dots, and click “Get ID”.

Example: If your CATEGORY ID is 2000, your webchat link will be {{shop_link}}&t=2000