Creating a Permanent Token for WhatsApp API

Creating a permanent token for the WhatsApp Business API is an essential process to maintain a stable and continuous connection with the platform. Temporary tokens can cause service interruptions when they expire, so it is crucial to configure a token that does not have an expiration date.

Steps to Create the Permanent Token

Step 1: Access Business Facebook.

Step 2: Go to the Settings - Users section and select System Users.

Step 3: If you don’t have a system user, create one and assign it the Administrator role.

Step 4: Once created, select the option Assign Assets.

Step 5: Navigate to the Apps section on the left-hand side panel.

Step 6: Find and select the App you created when registering your WhatsApp number.

Step 7: Grant that App full permissions (Full Control).

Step 8: Generate a new token. To do this:

Select the App you created.

Ensure you choose the option Never for the token’s expiration setting.

Step 9: On the same screen, locate the Permissions option. It’s important to select all available checkboxes.

Step 10: Generate the token and save it in a secure location. Note that you won’t be able to view it again after closing.

Step 11: Connect the token to your CBB account:

Go to Settings > Channels > WhatsApp.

Click Disconnect.

Then, click Connect and select the two checkboxes below the Continue button.

Step 12: Paste the WABA ID and Access Token.

You can find the WABA ID in the API configuration, in the section where your phone number is displayed. Look for the option "WhatsApp Business Account ID."

Also, input the token you generated.

Note: By following these steps, you should be able to connect your WhatsApp number with a permanent access token. This permanent token will allow you to maintain a stable and continuous connection with the platform without worrying about periodic renewals.