Improve customer service with OpenAI ChatGPT

Modified on Tue, 30 Jan at 10:58 PM

To create a top-notch chatbot for your business, focus on crafting a clear and well-written prompt (Business Information). Your prompt is essentially the brain of the chatbot, guiding its interactions and responses. Make sure your prompt is carefully composed to ensure effective communication.


Connect OpenAI

1 – Get your OpenAI API Key HERE.


2 – Go to Settings > Integrations > Prompt Engineering(Formerly  OpenAI)



3 – Click the Connect button and provide your API KEY.





Triggering an Action

You may often want ChatGPT to trigger a flow or actions instead of or before proving a text response. In this case, you can set Functions.


Disable ChatGPT Default Reply

Every time a user sends a message to your chatbot, your chatbot will automatically use ChatGPT to respond to the user’s message. You may want to work with only OpenAI actions on the flow builder. You can disable this behavior by going to Settings > Integrations > Prompt Engineering (Formerly OpenAI) and the disable the Default Reply option.




Generate text completion from prompt

Chatbot Builder offers an action on the flow builder that allows you to input some text as a prompt, and the OpenAI will generate a text completion that attempts to match whatever context or pattern you gave it. 




Generate Images using OpenAI

OpenAI allows you to generate an image from a text description.

On the flow builder, go to Actions -> OpenAI > Generate Image.




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