Keywords (formerly "Automated Responses")

Chatbot Builder AI allows you to create bots capable of understanding any message related to your business even if your customers type it wrong.

When you train your bot, never worry with lowercase and uppercase since your bot will handle it for you.

What are Short Keywords?

Short Keywords (formerly known as “Automated Responses”) are very brief terms or phrases that the bot recognizes to trigger an automatic reply. They're designed to handle common, simple messages like greetings or thank you notes.

To add a Short Keyword, go to AI Hub and click the “Keywords”. 

Then press the "Add" button to go to the keyword configuration section and the flow or message you want to share with the user.

Next, you must enter the keyword you need to automate and define the automated reply the bot should send when it detects that keyword.

If necessary, you can add more variations by pressing the "Add More" option.

Make sure to save the changes before exiting by pressing the "Save" button.

Using Short Keywords is a fast and powerful way to make your chatbot feel more responsive. By automatically handling simple messages, you free up your team and provide a smoother experience for your users.