Supported Channels for Chatbot Builder AI

Chatbot Builder AI allows businesses to engage with customers across multiple communication channels. By integrating all these channels into a unified contact database, businesses can manage and streamline customer interactions efficiently. Below is a list of supported channels, each of which contributes to building a comprehensive, centralized contact list.

Supported Channels:

    1.    SMS (via Twilio)

Chatbot Builder AI integrates with Twilio, enabling businesses to communicate with customers via SMS worldwide. Contacts are automatically stored for easy follow-up and tracking.

    2.    Email

Automate email responses and newsletters, and store customer email contacts in the unified database for seamless management.

    3.    Voice/Phone Bots (via Twilio and AudioCodes)

Chatbot Builder AI supports voice interactions and phone bots through Twilio and AudioCodes, enabling businesses to manage phone-based customer support. All contacts from phone conversations can be unified into the database.

    4.    WhatsApp

Integrate WhatsApp for quick, real-time messaging with customers, with contact information synced into your unified contact list.

    5.    Facebook Messenger

Engage customers through Facebook Messenger and automatically store contact details for future interactions.

    6.    Instagram

Connect with customers on Instagram Direct and sync their contact details with your database.

    7.    Telegram

Use Telegram for instant messaging and capture all contact details for a unified communication experience.

    8.    Webchat

Chatbot Builder AI offers webchat integration, allowing direct website-based communication with customers. Contact details from these interactions are stored centrally.

This unified approach to contact management ensures consistency and efficiency across all communication channels, helping businesses deliver a seamless customer experience